Bat345 Terms and Conditions — Know before you play

1 General Terms & Eligibility

Bat345 is an internationally licensed online gaming platform offering slots, Live Casino, bingo, and more for users in Bangladesh. These terms and conditions constitute a legally binding agreement between bat345 and its users.

By using any bat345 service, you confirm that you agree to all terms set out in this document. If you do not agree with any part of these terms, please refrain from using bat345.

Who Can Use bat345?

• You must be at least 18 years of age.
• Online gaming is not prohibited by law in your country or region.
• You may only operate one account; multiple accounts are strictly prohibited.
• You must play under your own name and with your own funds.
• You must not play on behalf of another person or using funds belonging to a third party.

2 Account Registration & Verification

To register at bat345, you must provide accurate and complete information. Providing false or misleading details may result in immediate account closure and forfeiture of any remaining balance.

What You Need to Provide at Registration

• Full legal name (as it appears on your national ID)
• Active mobile number or email address
• Date of Birth (for age verification)
• Current Address

KYC Verification Process

Bat345 may require KYC (Know Your Customer) verification before processing a withdrawal or bonus claim. This may involve submitting a copy of your national ID, passport, or driving license, along with a recent selfie. KYC verification is mandatory under these terms and conditions.

• The verification process is typically completed within 24–72 hours.
• Submitting incomplete or unclear documents may delay the verification process.
• Withdrawals may be restricted until verification is complete.
• Bat345 may request additional documentation at any time.

3 Bonus & Promotion Terms and Conditions

Bat345 offers a variety of bonuses and promotions for its members. Please read the terms and conditions below carefully before claiming any bonus. By accepting a bonus, you agree to be bound by these terms.

Wagering Requirement

Each bonus comes with specific wagering requirements. For example, a bonus with a 30x wagering requirement means you must wager 30 times the bonus amount before you can make a withdrawal.

• Welcome Bonus: 100% match on your first deposit, up to BDT 10,000. Wagering requirement: 30x.
• Reload Bonus: Up to 50% every week. Wagering: 25x.
• Cashback Bonus: 10% of your weekly net losses. No wagering requirement.
• Free Spins: Winnings are subject to a 20x wagering requirement.
• All bonus offers have an expiry date; unused bonuses will be cancelled once they expire.

General Bonus Usage Rules

• Each promotion can only be claimed once.
• Withdrawals are not permitted until bonus conditions are met.
• Bat345 reserves the right to void bonuses if unusual betting patterns are detected.
• A maximum withdrawal limit may apply to jackpot winnings from free spins or bonuses.
• Special bonus terms apply for VIP members.

4 Deposit & Withdrawal Policy

Bat345 supports deposits via Bangladesh's most popular payment methods — Mobile Banking, Nagad, and Rocket. The following terms and conditions apply to all deposits and withdrawals.

Deposit Rules

• Minimum deposit amount: BDT 100.
• Deposits are usually credited to your account instantly.
• Deposits must be made from a payment account registered in your own name.
• Using payment methods registered in a third party's name is strictly prohibited.
• For any deposit issues, contact our 24/7 customer support.

Withdrawal Rules

• Minimum withdrawal amount: BDT 500.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawals are processed faster on accounts with completed KYC verification.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Daily withdrawal limit: BDT 50,000. Weekly limit: BDT 200,000.
• Bat345 reserves the right to suspend withdrawals in the event of suspicious transactions.

5 Gaming Rules & Regulations

All games on bat345 are conducted fairly and impartially. Each game has its own rules, which are displayed when the game loads. General gaming terms and conditions are listed below.

• If a game result is voided due to a technical error, the wagered amount will be refunded.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on server logs.
• Any winnings obtained by exploiting software bugs or errors will be forfeited.
• Using automated bots or software to play games is strictly prohibited.
• Using multiple accounts to claim bonuses or gain betting advantages is prohibited.
• Misconduct toward dealers in the Live Casino may result in account suspension.

6 Responsible Gaming

Bat345 firmly believes that gaming should be a source of entertainment — not addiction. That is why we provide our members with a range of tools and policies to keep them safe. Our responsible gaming policy forms part of these terms and conditions and applies to all users.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Decide in advance how long you want to play.
• Reality Check: Receive notifications at set intervals reminding you how long you've been playing.
• Cooling-Off Period: You may take a break of anywhere between 24 hours and 30 days.
• Self-Exclusion: You can exclude yourself from the platform at any time.

7 Privacy & Data Protection

Bat345 places the highest priority on the security of your personal information. We follow international data protection standards in how we collect, store, and use your data. To learn more, please read our Privacy Policy Read.

• Your information is never sold or shared with third parties.
• Payment information is secured with SSL encryption.
• We strongly recommend enabling two-factor authentication to keep your account secure.
• In accordance with our cookie policy, we use cookies to improve the site experience.
• Your data will be deleted upon request, except where retention is required by law.

8 Account Suspension & Restriction

Bat345 reserves the right to suspend or permanently close any account without prior notice under the following circumstances.

• Providing false or incomplete registration information.
• Operating multiple accounts.
• Fraudulent or suspicious transactions.
• Bonus abuse or bonus hunting.
• Use of bots or automated software.
• Suspicion of money laundering or illegal activity.
• Misconduct toward other users or staff.
• Account operation by a person under the age of 18.

9 Dispute Resolution

Bat345 is committed to resolving all disputes promptly and fairly. If you have a complaint or dispute, please follow the steps below.

• Step 1: First, contact customer support and describe your issue.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: A final decision on complex matters will be communicated within 7 business days.
• Step 4: If you are not satisfied with the resolution, you may appeal to the licensing authority.

In any dispute regarding game outcomes, bat345's server logs will serve as the final and conclusive evidence. RNG certification reports are available upon request.

10 Changes to Terms

Bat345 reserves the right to modify, update, or amend these terms and conditions at any time. For significant changes, a notification will be sent to your registered email address or mobile number.

• Continued use of the site after updated terms are published will be considered acceptance of the new terms.
• At least 7 days' notice will be given before significant changes take effect.
• The date of the most recent update will always be shown at the top of this page.