Bat345's Privacy Policy — Your information is completely safe with us

1 Scope and Applicability

Bat345 (https://bat345.app) is an international-standard online gaming platform serving players in Bangladesh and around the world. By registering, playing, or using any service on bat345, you agree to this Privacy Policy.

This Privacy Policy explains what data bat345 collects, why it is collected, how it is stored, and what your rights are. We believe transparency is the foundation of trust — which is why every aspect of our data practices is clearly described here.

2 What Information We Collect

Bat345 collects two types of information — data you provide directly, and technical data collected automatically. Full details are outlined below.

Personal Identity Information

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address and postal code
• National ID or passport number (for KYC verification)
• Bank account or mobile banking number (for payment processing)

Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Time spent on site and pages visited
• Cookies & Local Storage Data
• Gaming activity logs and transaction history

3 Purpose of Data Collection

Bat345 uses your data only for specific, legitimate purposes. It is never used for anything beyond those purposes without your consent.

• Account Management: For registration, login, and account verification.
• KYC Verification: To verify age and identity in accordance with international regulations.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your complaints and queries promptly.
• Fraud Prevention: To detect and prevent suspicious activity.
• Platform Improvement: To analyze and improve the user experience.
• Promotional Communications: To send offers and updates only with your consent.
• Legal Obligations: To meet the requirements of licensing authorities.

4 Data Storage and Security

Bat345 follows the highest industry-standard technical practices to store and protect your data. Our servers are hosted in secure data centers and monitored 24/7.

Technical Security Measures

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are stored using bcrypt hashing and are never readable in plain text.
• Payment card data is handled in accordance with PCI DSS standards.
• Two-factor authentication (2FA) is available to keep your account secure.
• Automated alert system active for suspicious login attempts.

Data Retention Period

Transaction records are retained for as long as your account is active and for up to 5 years after closure, as required by legal obligations. No additional data is held beyond this period.

5 Sharing Information with Third Parties

Bat345 does not sell your personal data. In certain circumstances, limited information may be shared with trusted partners.

When We Share Your Information

• Payment Processing: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum information required to process transactions.
• KYC Verification Services: Identity verification agencies verify the information on your ID documents.
• Game Provider: Licensed game providers only receive the data necessary to operate gaming activities.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Information may be shared with relevant authorities in cases of money laundering or fraud investigations.

6 Cookie Policy

Bat345 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve the site's functionality.

Cookie Types

• Essential Cookies: For login sessions, security tokens, and core site functionality. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: To remember your preferences, language settings, and customizations.
• Analytics Cookies: To understand and improve site usage (Google Analytics, etc.).
• Marketing Cookies: To show you personalized offers only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.

7 Your Rights

As a bat345 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

• Right of Access: The right to know what information bat345 holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
• Data Portability: The right to receive your data in a readable format.
• Right to Object: The right to object to your data being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw your consent at any time.

8 Protection of Minors

Bat345 strictly does not provide services to anyone under 18. We are actively committed to keeping minors away from gaming.

• Age verification is mandatory at the time of registration.
• Age verification documents are checked as part of the KYC process.
• Any user identified as being under 18 will have their account immediately suspended.
• Information about minors is never collected or stored.
• Parents can contact support directly to have their child's account closed.

9 Policy Updates

Bat345 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:

• A notice will be published on the main page of the website.
• Sending update notifications to your registered email.
• Notifying you of any policy changes at the time of login.

Continued use of the site after any changes will be considered acceptance of the updated policy. The date of each update will be noted at the top of the page.

10 Contact

If you have any questions, feedback, or complaints about this Privacy Policy, please get in touch with our Data Protection team.